Frequently Asked Questions

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This is my first time taking an e-learning course. Will this be too challenging for me?
We understand that an e-learning course can seem daunting if you haven't taken one before, since it is probably the longest online transaction you've ever had. However, we kept this in mind when we designed our course and exam experience. We constructed a very user-friendly online learning environment that is easily accessible to first-time users. And unlike other online CE offerings, you don't pay until you pass the exam, so that should take some of the pressure off taking your first e-learning course. We are certain you will do well and will enjoy the experience!
Can I take courses at anytime?
Yes. The portal is available 24 hours a day, 7 days a week for your convenience.
What if I get lost on the portal at some point?
Though this learning experience is designed to be easy to navigate, if you get lost, simply click the Home link under the banner (top, left) to take you back to the portal's home page. From within a course, simply click the Exit Course button to be brought home.
What does "Powered by LunchTimeCE" mean"?
The "Insurance Ethics 101" Portal utilizes the robust learning platform of LunchTimeCE, a leading online CE provider in California. The LunchTimeCE platform was designed specifically for insurance CE to offer brokers an e-learning experience that is easy-to-use, secure, stable, and engaging. LunchTimeCE boasts the fastest CE submission in the industry: credits are uploaded directly to the DOI's servers daily and are usually applied to your license with 24-48 hours.
Do I need to play the Game Show as part of the course?
No. The game is an optional element of the course experience. If you would like to play the game, we suggest you play it prior to beginning a course, as a means of checking your current understanding of the course subject matter.
How long does it usually take to process my CE credit with the DOI?
The LunchTimeCE platform offers the fastest grading and CE submission turn-around time in the industry. Your exam is graded instantly and your CE credits are sent to the Department of Insurance usually within 24 hours. You can also print your certificate off our site the moment you pass the exam. Or you can print it whenever you want, so you no longer need to worry about losing one!
Where do I get information regarding the Ethics Requirement?
For additional information on the Ethics Requirement in California, click here or visit the Department of Insurance's website.
Why is one of the Game Show characters a coyote?
The original LunchTimeCE platform was programmed in 2002-2003 by one of the company's founders, who divided his work time between San Francisco, CA and an 11-acre ranch in New Mexico named "Rancho Coyote Habla" (Talking Coyote Ranch).

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